Terms & contitions
We reserve the sole discretion to refuse to serve you, cancel an order, close your account, delete or modify the content of the Site or cancel an order whether or not you have complied with these Terms and Conditions.
If you encounter problems with an order, contact us as soon as possible at firstname.lastname@example.org
Prestige Frenchies (hereinafter the “Merchant”)
Sherbrooke, Quebec CANADA
CONFIDENTIALITY OF PERSONAL INFORMATION
ACCURACY OF INFORMATION
We do everything in our power to ensure that all information posted on our Site is error-free, but we cannot guarantee this fact. We may refuse or cancel an order containing an item with an incorrect description or price. Unless otherwise stated, prices are quoted in Canadian currency.
The products offered on our Site as well as the dates of offers, prices and availabilities, specifications and technical specifications of these products are subject to review and change without notice. It is possible that a product ordered online is no longer available in our inventory or cannot be delivered due to a situation beyond our control. We will then cancel the order and refund the amounts paid in consideration, if that is the case.
Your only remedy for non-compliance with the product description is to return the product in its original packaging for reimbursement in accordance with the reimbursement provisions that apply below.
REGISTRATION AND PASSWORD
You will need to complete a registration form to access certain parts and features of the Merchant Site. You agree to provide us with up-to-date and truthful information and to keep this information up-to-date at all times.
You agree to protect the privacy of your username and password as well as access to your computer, so that no one else uses it. You are responsible for all transactions made in your account using this information. You must notify us immediately of any unauthorized use of your username and password and any security breach of which you are aware, within forty-eight (48) hours of becoming aware of such a situation.
You may enter comments and criticisms relating to the content of the Site. You are fully responsible for the comments you post, we are not responsible for them and you agree to indemnify the Merchant against any damages arising therefrom.
It is prohibited to make statements on behalf of other persons, to conceal your identity or to make statements that are illegal, obscene, threatening, defamatory or that violate the privacy or intellectual property of any person or constitute chains of letters, direct mail or spam.
We reserve the right, without obligation, to modify or withdraw comments without explanation, and we assume no responsibility for the systematic review of published comments.
When you publish a comment, you give the Merchant the non-exclusive right to use the published name and content, royalty-free, in a perpetual and irrevocable manner, to reproduce, modify, adapt, publish, represent, translate, disseminate it, communicate it to the public and display it all over the world and in any medium.
We ask that you publish only one review per product, unless you wish to provide new information. You agree to comment only on products that you have personally tried while maintaining a respectful tone at all times. Employees and competitors of distributors and manufacturers are prohibited from publishing comments.
These terms and conditions are governed by the laws of the Province or State of Quebec or the Country of Canada applicable to it. In addition, any legal action against the Merchant must be brought before the judicial district in which the city of Sherbrooke is located.
In the event that you believe an error occurred when placing an order, we invite you to notify us immediately, but at the latest within 48 hours of its discovery by sending us a message to the following address: email@example.com and indicating in sufficient detail the error that was made.
Delivery and returns
Unless you have chosen a specific carrier and delivery time during the transaction for which an additional charge may apply, the method of delivery and the name of the carrier will be determined by the Merchant and our usual delivery times in your territory will be:
We undertake to deliver your purchases within a reasonable period of time subject to the availability of carriers used by the shipper, who are solely responsible for the delivery of the purchased goods or services.
The risk of loss and the right of ownership of the purchased good or service are transferred to you at the time it is handed over to the carrier or if the goods cross an international border, that risk is transferred to you after customs clearance.
In-store pick-up of an online purchase must be done during regular business hours.
In this case, the risk of loss and ownership of the purchased property are transferred to you at the time you take possession of it at the store.
Cancellation of Exchange, Termination, Return, Exchange or Refund Policy
You can cancel the order of a property that does not suit you. In this case, you must inform us of the problem that causes you to cancel the order with our customer service and obtain prior consent to cancel the order.
You can trade something you don’t like. In this case, you must inform the Merchant of the problem affecting your product and obtain an exchange authorization from the Merchant. Thereafter, you must, if required by the Merchant, ship the property to its address in order to obtain an exchange.
You can ask for a refund of a property that is not suitable for you. In this case, you must inform us of the problem that affects your product within forty-eight hours of receiving it from our customer service and obtain an exchange authorization. Thereafter, you must, if required by Merchant, ship the property to the Distributor’s address in order to obtain a refund.
Subject to the other provisions herein, your (Refund) (Exchange) (Exchange/Refund) request must be received by us no later than 14 days after the date of purchase.
If required by Merchant, the returned product must be in its original packaging.
You can return your purchase in-store during our regular business hours.
We do not cover the return costs.
In all cases where a return of goods is required by the Merchant, the ownership of a returned property shall only be transferred to the Merchant when it has been received by the Merchant in his physical place of business.
LIMITATION OF WARRANTY
SUBJECT TO APPLICABLE LAWS, MERCHANT EXCLUDES ANY WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, AS TO THE TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OF THE PRODUCTS AND SERVICES SOLD ON THE SITE. IT ALSO EXCLUDES ANY WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, IN THE CONTENT, ELEMENTS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR THROUGH THE SITE AND ITS SERVERS AND IN ELECTRONIC COMMUNICATIONS.
LIMITATION OF LIABILITY
THE MERCHANT WILL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES, RESULTING FROM THE USE OR MISUSE OF THE SITE OR FOR THE PURCHASE OF PROPERTY ON THE SITE INCLUDING, BUT NOT LIMITED TO, DAMAGE FOR LOSS OF PROFIT, USE OF DATA OR OTHER INTANGIBLES, EVEN IF THE MERCHANT HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGE.
The copyrights and Trademarks contained in the information published on the Site are protected by the laws relating to intellectual property and are made available on the Site by the granting of a specific license in this regard.
In accordance with applicable intellectual property laws, it is prohibited to use, display or display any trade-mark, copyright or any other protected work accessible on the Site for any reason other than to proceed with the sale of such products and services without the right to sublicense to third parties. The owners of the trademarks appearing on the Site retain all rights that have not been expressly granted in these Terms and Conditions.
If you have reason to believe that violations of the terms and conditions have occurred or if your work has been copied or is being exploited on our Site in a manner that infringes your intellectual property rights, please inform us as soon as possible by sending a message to firstname.lastname@example.org indicating in sufficient detail the breach.
T. 819 679-6778